Loaners
We have repaired and tested Electronic Boxes, X-Ray Guns, Flood Guns and other components in stock. To aid in fault isolation and to provide quick recovery of operation we loan or exchange these units.
Knowledge Base
Procedures and fault isolation Service Notes are available at no cost for Contract Customers. A fee is charged for Non-Contract Customers.
Phone or Skype
Extensive online consultation, via Phone or Skype, is provided at no charge to Contract Customers.
Factory Service
The faulty component may be shipped to SPI for repair
Standard Repairs
Standard refurbish, rebuild and test procedures are used on some components
Hourly Rate & Expenses
Current hourly rates and expected expenses will be provided in a formal quote. A purchase order form from the customer is required before shipment of parts, supplies or work is started. Defective modules should not be shipped until the PO is accepted by SPI.
Fixed Price Repairs
Pictured is a rebuilt electron gun used to produce X-rays. Prices for refurbished or rebuilt components are included int he Parts Price List.
Parts
SPI carries an extensive inventory of custom, OEM and standard repair parts for the SSI instruments. We are able to supply most parts from inventory.
Supplies
For customer convenience, we stock microscope lamps, gridded phosphor screens, standard oxide thickness silicon wafers and preventive maintenance supplies
Accessories
Standard and custom sample holders, charge control screens, isolated stages and other accessories are provided.